All of our complaints are handled based on warranty principles (2 years from the date of purchase), but we strive to approach each complaint individually. Below are some valuable tips regarding the warranty.
1. Does the warranty apply to all products in the dym.pl store?
Yes, according to EU law, all products are covered by a 2-year warranty period.
2. What conditions must the customer meet after purchasing the product to maintain the warranty period?
A proof of purchase (receipt) is required when submitting a complaint. Only with the attached proof of purchase can we initiate the warranty process.
3. What does the warranty cover? Replacement of the equipment or repair?
Under the warranty, we replace the product with a new one or repair it if possible.
4. When is the equipment replaced and when is it repaired?
The equipment is replaced if it cannot be repaired or if it is the second complaint regarding the same product.
5. Are the warranties handled in-house (dym.pl store) or are they sent to the manufacturer (e.g., Zippo)?
We handle most warranties in-house. The only manufacturers to whom we send complaints are Zippo and Peterson.
6. Do products such as liquids, premixes (containing food flavorings) also fall under the warranty? If yes, is it the standard warranty?
Yes, they are covered by the standard warranty, but since we are the manufacturer, we consider each case individually.
7. Is there a ready warranty card form available?
There is no such form. The warranty is handled based on the proof of purchase.
8. Are there any products excluded from the warranty?
There are no such products. All of our goods are covered by a two-year warranty.
1. Does the warranty apply to all products in the dym.pl store?
Yes, according to EU law, all products are covered by a 2-year warranty period.
2. What conditions must the customer meet after purchasing the product to maintain the warranty period?
A proof of purchase (receipt) is required when submitting a complaint. Only with the attached proof of purchase can we initiate the warranty process.
3. What does the warranty cover? Replacement of the equipment or repair?
Under the warranty, we replace the product with a new one or repair it if possible.
4. When is the equipment replaced and when is it repaired?
The equipment is replaced if it cannot be repaired or if it is the second complaint regarding the same product.
5. Are the warranties handled in-house (dym.pl store) or are they sent to the manufacturer (e.g., Zippo)?
We handle most warranties in-house. The only manufacturers to whom we send complaints are Zippo and Peterson.
6. Do products such as liquids, premixes (containing food flavorings) also fall under the warranty? If yes, is it the standard warranty?
Yes, they are covered by the standard warranty, but since we are the manufacturer, we consider each case individually.
7. Is there a ready warranty card form available?
There is no such form. The warranty is handled based on the proof of purchase.
8. Are there any products excluded from the warranty?
There are no such products. All of our goods are covered by a two-year warranty.